Legal
Terms & Conditions
Last updated: May 2025
1. Acceptance
By completing a booking through this website, you agree to these terms and conditions. Please read them carefully before proceeding with your reservation.
2. Reservations
A booking is confirmed once we have received your payment. We confirm it on WhatsApp with your booking details. Dates are not held until payment has arrived.
3. Payment
Bookings are made on WhatsApp. We confirm availability and the total amount before you pay. Payment is by InstaPay or bank transfer; the payment details are sent on WhatsApp.
4. Cancellation & refunds
Cancellation policies vary by property and are displayed on the property page before you book. Please review the policy applicable to your chosen property carefully. Refunds, where applicable, are paid back by the same method you paid with (InstaPay or bank transfer), usually within 5–10 business days.
5. Guest identification
Egyptian law requires all guests to provide valid identification (passport) upon check-in. At Aqua Fun Residence, married couples where at least one partner is Egyptian must also provide their marriage certificate. Failure to provide required documents may result in denied entry without refund. Document copies collected during booking are used solely for legal compliance purposes.
6. Check-in & check-out
Standard check-in is from 15:00 and check-out is by 11:00. Early check-in and late check-out are subject to availability and must be arranged in advance. Specific times will be confirmed in your pre-arrival communication.
7. Property rules
Each property has specific house rules displayed on its booking page. By completing your reservation you agree to abide by those rules. Violations may result in immediate termination of the stay without refund, and any damages caused by guests will be charged accordingly.
8. Liability
aneess acts as a property management intermediary. We are not liable for events beyond our reasonable control including but not limited to natural disasters, utility outages, or actions of third parties. Our liability in all cases is limited to the value of your booking.
9. Governing law
These terms are governed by the laws of the Arab Republic of Egypt. Any disputes shall be subject to the jurisdiction of the courts of the Red Sea Governorate.
10. Contact
Questions about these terms? Contact us at hello@aneess.com.