Frequently asked questions
Answers, before you ask.
The questions guests ask us most often about booking, paying, cancelling, and staying with aneess in Hurghada. If yours isn’t here, message us on WhatsApp.
Booking & Payment
Paying for your stay
How do I pay?
Pick your dates on the apartment page and tap “Book on WhatsApp”. We confirm availability and the total, then send you the payment details. You pay by InstaPay or bank transfer, and your booking is confirmed once the payment has arrived.
When do I know the exact amount?
Before you pay. On WhatsApp we tell you the total for your dates, including cleaning, and how to pay it. There is no second charge later.
What currency do you charge in?
Prices on the site are in EUR. If you pay in Egyptian pounds by InstaPay, we tell you the amount in EGP on WhatsApp before you pay.
Are there any hidden fees?
No. The nightly price and the cleaning fee are both shown on the apartment page before you book, and we confirm the total on WhatsApp before you pay. There is no platform service fee on top and no tourist tax surprise.
Cancellation & Changes
If your plans change
What if I need to cancel?
Each property sets its own cancellation policy — you see the exact terms on the property page before you pick dates, and again on the checkout page before you pay. As a representative example, our most common moderate policy is “Full refund if cancelled at least 5 days before check-in. Within 5 days, the first night is non-refundable. No refund on the day of check-in.” Other properties run flexible (24h), strict, or non-refundable terms. The full wording for each policy lives next to the dates picker on the property page.
What if my flight is delayed or cancelled?
Weather, flight, and similar emergencies we always look at case-by-case. Message us on WhatsApp as soon as you know, and we’ll work with you — that’s true regardless of which cancellation policy applies on paper.
Can I change my dates after booking?
Yes, message us on WhatsApp. If you want to shift to the same length of stay at equivalent value (same property, same nightly rate), we can usually move you with no extra cost. New dates at a different rate, a different property, or a longer stay normally mean re-booking at the current price.
Egypt-Specific
What to know about staying in Egypt
Do I need a marriage certificate?
Only at Aqua Fun Residence, and only for married couples where at least one partner is Egyptian: the building reception asks for a photo of the marriage certificate together with the passports. If neither of you is Egyptian, you don’t need one. If you’re unsure, ask us on WhatsApp.
What documents do I need at check-in?
Your passport. At Aqua Fun Residence the building registers every guest, so we ask for a photo of each passport before you arrive. No forms to sign at arrival.
Is alcohol allowed?
Hurghada is tourist-oriented and alcohol is widely available in restaurants, bars, and supermarkets. House rules vary per property — the property listing’s house rules section tells you whether alcohol is welcome inside that specific apartment.
Can I bring kids?
Most properties are fine for families. Look for the “Family-size” tag on the property card — those apartments are sized and laid out for families with children. Smaller studios will say so on the card. If in doubt, message us.
Logistics & Arrival
Getting in and settling in
How does check-in work?
At Aqua Fun Residence our team meets you at the building and hands over the keys. In El Hadaba we send the arrival details the evening before: how to get in, the WiFi and the local team’s WhatsApp number. In Dahar our team sends you the check-in details before you arrive.
What time can I check in and out?
Standard check-in is 15:00 and check-out is 11:00. Earlier or later is often possible depending on the day’s schedule — just ask on WhatsApp once you have flight times and we’ll confirm.
How do I get from the airport?
A taxi from Hurghada International to the apartment takes around 30 minutes. Uber works in Hurghada and is usually the easiest and cheapest option; airport taxis are also fine if you agree the price upfront. The welcome pack includes the exact address in English and Arabic to show the driver.
Is there WiFi, AC, and hot water?
Yes — WiFi, air conditioning, and hot water are required on every aneess property. If anything isn’t working when you arrive, message us on WhatsApp and the local team will be on it within the hour.
Support & Contact
Reaching us during your stay
How do I reach you?
WhatsApp is the fastest — during your stay we typically reply within the hour. For non-urgent questions before you travel, email hello@aneess.com also works.
What languages do you speak?
The on-site team in Hurghada speaks English and Arabic, and you can also write to us in German. We’re comfortable handling bookings and stays in English regardless of where you’re travelling from.
What if something breaks during my stay?
Message us on WhatsApp. The Hurghada team handles on-site issues around the clock — broken AC, plumbing, a lock that’s playing up. We’d rather you ping us at 11pm than spend an uncomfortable night.
Do you offer activities or tours?
We don’t sell tours ourselves, but we know the area well and can recommend trusted operators — diving in the Red Sea, boat trips to the islands, desert safaris. Ask on WhatsApp and we’ll point you at the people we actually use.
Still have a question?
WhatsApp is the fastest way to reach us — usually answered within the hour. Or email hello@aneess.com.
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