Legal
Privacy Policy
Last updated: May 2025
1. Who we are
aneess is a short-term rental management service operating in Hurghada, Egypt. When you make a booking through this website, your data is collected and processed by us for the purpose of fulfilling your reservation.
2. Data we collect
We collect the following personal data when you make a booking:
- Full name, email address, phone number
- Country of residence and preferred language
- Travel document copies (passport or marriage certificate) as required by Egyptian law
- Your phone number for WhatsApp and your preferred way of contact
- Payment confirmations (InstaPay or bank transfer; we do not collect card details)
- Special requests and stay details
3. How we use your data
- To process and manage your booking
- To communicate with you about your stay (confirmation, check-in details, updates)
- To comply with Egyptian legal requirements regarding guest identity verification
- To match your payment (InstaPay or bank transfer) to your booking
- To send you messages about your stay by WhatsApp, in the booking platform’s chat (Airbnb, Booking.com) or by email
4. Data sharing
We share your data only where necessary to fulfill your booking:
- Beds24 — booking management and channel synchronisation
- Property owners — for properties managed on behalf of third-party owners
5. Data retention
We retain booking records and associated personal data for up to 5 years following your stay, as required for accounting and legal compliance. Travel document copies are retained for the minimum period required by Egyptian law and then securely deleted.
6. Your rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Ask us at any time to stop writing to you on WhatsApp; we will then only use the booking platform’s chat or email
7. Contact
For any privacy-related requests, please contact us at hello@aneess.com.